Privacy Policy
Privacy Policy
Last Updated: April 29, 2026
We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
1. Information We Collect
We collect information that you provide directly to us, as well as information collected automatically when you use our website and services. This includes:
- Personal Information: Name, email address, phone number, property address, and service area when you fill out our contact forms or request a consultation.
- Project Information: Details about your deck, railing, covered outdoor living area, design goals, repair needs, inspection request, permitting needs, materials, and project timeline provided during consultations.
- Usage Data: IP address, browser type, device information, pages visited, referring URLs, and time spent on our site.
- Communication Data: Records of correspondence when you contact us via email, phone, forms, scheduling tools, or support channels.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our deck building and outdoor living services. Specifically, we use your data to:
- Respond to your inquiries and provide customer support
- Review project requests, service locations, design goals, and scheduling needs
- Prepare consultations, estimates, inspections, repair guidance, and follow-up communications
- Send important service updates, scheduling messages, and permitted promotional offers
- Analyze website usage to improve user experience and performance
- Comply with legal obligations and enforce our terms of service
3. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: Trusted third-party tools and platforms necessary to operate this website, respond to inquiries, process forms, schedule callbacks, track calls, analyze traffic, or support customer service.
- Legal Requirements: When required by law, subpoena, court order, or governmental regulation.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.
- With Your Consent: We may share information when you explicitly authorize us to do so.
Our Commitment: We never sell your personal data. All third-party service providers are expected to protect your information and use it only for authorized support purposes.
Mobile Information & SMS Consent
"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our audience is coming from. These include:
- Essential Cookies: Required for the website to function properly, including session management and security.
- Analytics Cookies: Help us understand how visitors interact with our site.
- Marketing Cookies: Used to deliver relevant ads and track campaign performance.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect site functionality.
5. Data Security
We take the security of your personal information seriously and implement reasonable safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction. Our security measures may include SSL/TLS encryption on data transmissions, secure storage, access controls, and periodic review of systems that handle personal data.
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining reasonable protection.
6. Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal data. These rights may include access, correction, deletion, opt-out from marketing communications, and data portability.
To exercise any of these rights, please contact us using the information provided at the bottom of this page. We will respond to your request within a reasonable period and as required by applicable law.
7. Third-Party Services
Our website and services may contain links to third-party websites or integrate with third-party platforms. These may include advertising platforms, analytics providers, CRM systems, landing page tools, scheduling tools, payment processors, and call tracking providers.
We are not responsible for the privacy practices of these third-party services. We encourage you to review their respective privacy policies before providing any personal information.
8. Children's Privacy
Our services are designed for homeowners, property owners, and businesses and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to delete such information.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page.
We recommend reviewing this policy periodically to stay informed about how we protect your information. Continued use of our website and services after any updates constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact Northwest Decks, Inc. at 253.342.4688, info@northwestdecks.com, 5621 Forest Haven Ln SE, Port Orchard, WA 98366, or https://northwestdecks.thecontractorsmarketing.com.